In the top left corner of our website select "Register." Fill out the short form to register for an account. A member of our business development team will be in contact as soon as possible to discuss next steps.   

Click ‘forgotten password’ on the login page and reset your password. If the issue persists, contact a member of our customer service team on 0800 652 1234 and they will be able to assist you.     

Yes. At the footer of the page under 'User Guides' you will find a step-by-step guide on how to set multiple users.

Give us a call on 0800 652 1234 and our sales team will confirm your details and get your account reactivated as soon as possible. 

You are unable to delete users on your account. However you can deactivate their logins in the 'manage users' tab on the top left drop down. 

On the login page, click 'Forgotten Password', this will send an email to you where you can set up a new password. If you do not receive your email please contact us on 0800 652 1234.

Please contact our customer service team on 0800 652 1234 and they will be able to update your details for you. 

Once you have placed your order you will receive an order acknowledgement, this will be followed by your despatch note. On the despatch note there will be a tracking link for DPD where you can track the status of your parcel.

No there are no minimum order requirements. Orders placed under £150 will incur a delivery charge and orders over this threshold are free.

Yes. You can add stock that is not available and our customer service team will be in touch to keep you up to date on it's arrival.

To make changes or cancel your order, contact a member of our customer service team before the delivery cut off the day of purchase on 0800 652 1234.

Own collection orders can be collected the day after ordering at 10am or later. Please collect from the 'goods out' door situated on site at our warehouse. If you require your parcel more urgently, please contact our customer service team on 0800 652 1234.

You can pay for your orders on our website using all major debit and credit cards with the exception of American Express at the time of purchase. 

If you want to pay your account balance you can do this via. phone, email link, BACS and cheque.   

You will receive your invoice within 48 hours after your order is despatched.

Contact a member of our customer service team on 0800 652 1234 to check your account balance.

Yes. If you are local to our HQ in Livingston you can choose 'Own Collection' at checkout. Your order will be ready for collection the next day after 10am at the 'Goods Out Door' at our warehouse. If you require an urgent pick up you can contact a member of our customer service team on 0800 652 1234.

Yes. You will receive a despatch note and on there will be a link to track your parcel via DPD. 

Yes. On the delivery options at checkout you can select 'Unbranded Delivery' this removes any Prestige Leisure branding from the documents in your chosen delivery.

Yes. Go to the footer of the website and click 'returns'. Fill in and submit the form, and a member of our team will be in touch shortly after to confirm your return.

You have 3 months to return your goods after your return has been processed. This is stated on your Goods Authorisation document that was sent to your email provided.

Once your return has been processed it will be refunded via the method you used to pay for it or if you are an credit customer it will be added to your account balance. 

Yes. We charge a 10% restocking fee for our normal returns process but any faulty returns there is no fee.